Refund Policy

Failed generations

If a video fails to generate, the credits for it are returned to your balance automatically. You do not need to ask.

Unused credits

You can ask for a refund of a credit pack within 14 days of purchase if you have not used any of its credits. Email support@remixthetrend.com from your account email with the order details.

Used credits

Credits spent on a clip that generated successfully are not refundable. AI results vary. If you are not happy with the quality of a clip, email support@remixthetrend.com from your account email with the clip details. We review each request, and if we confirm a quality problem (for example a technical fault on our side), we refund it.

Billing errors

If you were charged twice or the wrong amount, contact us and we will correct it.

Plans

A monthly or yearly plan can be cancelled any time in Billing; the cancellation takes effect at the end of the current period and you are not charged again. A billing period that has already started is not refunded, and plan credits that expire at the end of a period are not refundable. Credits returned after a failed generation follow the same expiry as the plan credits they came from.

How refunds are paid

Refunds go back to the original payment method through our payment provider and can take several business days to appear.